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Customer success story | March 29, 2023 | 5 min read

Kavanagh’s Belsize Park store experience in London | Business Case

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Kavanagh's Belsize Park

Stores don’t need to survive, they need to thrive! And Kavanagh’s in Belsize Park is the perfect example of a store that is thriving in a community that values this store,” said Roy Horgan, SEVP – Group Strategy, Marketing & Communications at SES-imagotag.


Kavanagh Group opened the UK’s first VUSION 360 store. Leveraging SES-imagotag’s full VUSION Retail IoT Cloud platform, the store benefits from a unique portfolio of retail applications to improve its daily operations – enhancing shopper satisfaction through a 360° view on all store activities and delivering valuable data and feedback on actions in store.

kavanagh Store - VUSION 360

VUSION puts technology at the service of Kavanagh’s Belsize Park to achieve retail excellence and deliver high food quality to its community, with data & digital technologies at the core its operations.

Noel Kavanagh Jnr., owner of the store and Managing Director of Kavanagh Group, commented : “The results don’t lie. As a family business, we’re long time in retail. We’re only scratching the surface. The technology is extremely impressive, and I would recommend it to any fellow retailers.”

Roy Horgan, SEVP – Group Strategy, Marketing & Communications at SES-imagotag, said : “The VUSION 360 store is a combination of all our technologies under one roof, all working in harmony to deliver a more impactful, profitable, sustainable retail store here in the centre of London.”

Mandy Mall, customer : “The Kavanagh experience is fantastic. You’re able to come and have a world class experience with paperless and seeing produce that is available and updated. You never really have empty counter here, and that’s on account of the great technology and the implementation for that technology in the stores.”

Store digitization is not only important for retailers and brands, as it also benefits society through the positive impact it can have on local communities. Through data, A.I & IoT technologies, VUSION guides retailers toward a better and more sustainable business model.

About SES-imagotag and the VUSION Retail IoT platform

SES-imagotag is a world leader in smart digital labels and IoT solutions for physical retail, serving over 350 large retailer groups around the world in Europe, Asia, and North America.

SES-imagotag has developed the VUSION Retail IOT technology platform to help retailers transform their physical stores into high value digital assets, more automated, data-driven, and connected in real-time to suppliers and consumers. VUSION improves the agility, precision, and accuracy of prices, whilst ensuring the omnichannel synchronization of prices, product information and marketing campaigns. The platform developed by SES-imagotag also optimizes in-store order preparation and restocking.

VUSION improves employee satisfaction by freeing up time from cumbersome low value-added tasks and allowing them to focus on customer service and merchandizing tasks. VUSION connects shelves to the Cloud, providing real-time accurate information on product availability and location, allowing for reduced inventory, out-of-stock, and waste, as well as improved on-shelf availability and merchandizing compliance. VUSION empowers consumers with better product, nutritional and traceability information at the shelf and enables a frictionless in-store shopping experience with features such as product search, pathfinding and cashier-less scan & pay features.

SES-imagotag supports the United Nations’ Global Compact initiative and has received in 2022 the Platinum Sustainability Rating from EcoVadis, the world’s reference of business sustainability ratings.

SES-imagotag is listed in compartment A of the Euronext™ Paris exchange and part of the SBF120 Index.

Ticker symbol: SESL – ISIN code: FR0010282822 – Reuters: SESL.PA – Bloomberg: SES

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